Shipping

WE SHIP WORLDWIDE

FREE WORLDWIDE STANDARD SHIPPING ON ORDERS ABOVE 150€

SHIPPING RATES:

PLEASE ALLOW US 1-2 DAYS FOR PROCESSING YOUR ORDER. AFTER PROCESS, YOUR ORDER WILL BE SHIPPED IN 48 HOURS. NOTE THAT WE DO NOT SHIP PRODUCTS OUT ON WEEKENDS AND LOCAL PUBLIC HOLIDAYS.

AS SOON AS YOUR PACKAGE HAS BEEN SHIPPED, YOU WILL GET A CONFIRMATION EMAIL WITH A TRACKING NUMBER. 

ALL ORDERS OVER 150€ GET FREE STANDARD SHIPPING WORLDWIDE 

SHIPPING COST IS CALCULATED AT CHECKOUT AND DEPENDS ON DESTINATION COUNTRY. 

WITHIN EUROPE STANDARD SHIPPING TIME IS APPROXIMATELY 6-10 WORKING DAYS, REST OF THE WORLD STANDARD SHIPPING APPROXIMATELY 10-20 WORKING DAYS. 

EXPRESS SHIPPING WORLDWIDE 2-7 WORKING DAYS.

DUE TO COVID-19 OUR SHIPPING TIMES MAY SLIGHTLY DIFFER FROM USUAL

WE DO NOT CURRENTLY SHIP OUR PRODUCTS TO RUSSIA OR BELARUS

 TAXES

PLEASE NOTE THAT KISS ’N’ THRILL WON’T BE RESPONSIBLE FOR ANY LOCAL CHARGES  THAT CUSTOMER MAY WITNESS WHEN THE PACKAGE IS HELD BY CUSTOMS. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE.

ORDER CANCELLATIONS

PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT INFO@KISSNTHRILL.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, WE ARE NOT ABLE TO CANCEL IT.

RETURNS AND EXCHANGES

FOR  EXCHANGES PLEASE EMAIL US AT INFO@KISSNTHRILL.COM. BE SURE TO INCLUDE YOUR FULL NAME AND ORDER NUMBER.

ALL ITEMS MAY BE RETURNED FOR EXCHANGE OR REFUND. KINDLY CONTACT US WITHIN 14 DAYS AFTER GETTING YOUR HANDS ON THE PACKAGE AND TELL US YOUR REASON. IF THE 14 DAYS HAVE PASSED WE ARE NOT ABLE TO TAKE BACK ANY PRODUCTS SINCE HYGIENIC REASONS. SO PLEASE REACT AS SOON AS POSSIBLE IF YOU HAVE A PROBLEM WITH YOUR ORDER.

ONCE WE SEND YOU INSTRUCTIONS HOW TO RETURN YOUR ITEM, YOU HAVE TO LET US KNOW AT INFO@KISSNTHRILL.COM THAT YOU HAVE SHIPPED IT. ALL RETURNS AND EXCHANGES NEED TO BE SHIPPED BACK TO US NO MORE THAN 5 DAYS AFTER RECEIVING INSTRUCTIONS ON HOW TO DO IT. 

ALL ITEMS SENT BACK TO US NEED TO BE IN PERFECT NEW CONDITION WITH TAGS & HYGIENIC STICKER ATTACHED. WE ARE NOT ABLE TO TAKE BACK ANY ITEMS FOR EXCHANGE THAT DO NOT HAVE TAGS & HYGIENIC STICKER ATTACHED. ALL MERCHANDISE RETURNED FOR REPLACEMENTS ARE SUBJECT TO FULL INSPECTION. NOTE THAT UNDERWEAR MUST BE WORN WHEN TRYING ON BOTTOMS, IF ANY ITEMS ARE RETURNED STAINED OR SOILED, THE EXCHANGE WILL BE REFUSED. IN CASE OF A REFUND, MONEY WILL BE RETURNED IN 10 DAYS AFTER THE INSPECTION.

THE SHIPPING & CUSTOMS COST FOR RETURNING ITEMS FOR AN EXCHANGE ARE NOT COVERED BY KISS ’N’ THRILL. WE DO NOT REFUND SHIPPING & CUSTOMS COSTS.

PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN SHIPPING. IN THAT CASE YOU MUST FILE A CLAIM WITH THE CARRIER. WE SUGGEST WHEN SENDING PACKAGES BACK TO US, TO USE TRACKABLE POSTAL SERVICE.